Employee tests within Travel and Tourism can improve customer service, learning and development, compliance and in turn revenues and costs. By measuring employees  knowledge, identifying real training needs and analysing performance of individuals, groups and the whole business , clients including Bourne Leisure (Butlins, Haven, Mark Warner) have been able to improve performance and reduce costs.

Where availability of sufficient online PCs may prove challenging, our automated paper-based tests, utilising the same question banks from your content and Management Information on individuals, groups and the business, enable construction clients to benefit from assessment and check lists, regardless of environment. Using similar technology to the lottery, papers are scanned to provide real-time reporting to analyse and download, with 99.9% accuracy.

Just some of the benefits within Travel and Tourism are:

Training Needs Analysis

• Identify skills gaps of individuals, group and the business
• Eliminate training or refresher courses where appropriate knowledge already exists
• Improve learning programmes based on results analysis

Inductions, On-Boarding & Graduate Programmes

• Test and accredit programmes to ensure understanding and knowledge
• Early identification of issues
• Highlight heroes and villains through benchmarking

Accreditation

• Accredit any training/learning
• Recognise employee skills